Hosted PBX has brought about a big change in the recent day telephony business. It has replaced the use of PSTN with that of cloud hosted PBX. Cloud services help you have a stronghold over your tele calling services. This industry has benefited greatly from the use of hosted PBX.

Digitization has become the mantra in all fields. Digitized calling is therefore a preferred medium when it comes to the tele calling industry. Listed below are some of the benefits that your business can have with the use of cloud hosted PBX.

1.       A huge saving for your business:

With hosted PBX you can save big. It does not demand any installation or maintenance cost which removes a great hassle. When you install cloud based PBX, your calls are conducted simply over your internet network. Internet connections are basic to all organizations in today’s day. Hence you do not have to spend any extra penny for the service all through your life.

2.       An efficient and economic way:

Cloud hosted PBX is an efficient and economic way to carry out your tele calling services. It saves a considerable amount of time for your agents and cuts the unnecessary hassles for them. It allows you to make optimum utilization of all your resources, be it your human resource or technical facilities. You get all the services and more than what a traditional PSTN connection has to offer you, at a rate lower than the latter.

3.       Flexibility of time, location and device:

If you are concerned about the flexibility of your employees, hosted PBX is your solution. Its cloud facilities help you suspend the worries regarding time and space. Your agents can work from anywhere and at any time. Hosted PBX connections can be used on any device- traditional telephones, laptops, smartphones, desktops, etc. all you need to do is install the VoIP software, which is also known as a softphone on your desired device. Softphone is the software that allows you to make and receive calls over an internet connection.

4.       Scalability

If you plan to expand the workload or the overall strength of your business, with a traditional telephonic system it becomes a huge task. However, the use of VoIP in hosted PBX solutions makes this job simpler. You can simply install the softphone application on the added device and create a new user ID and your new agent is all set to go. It gives you the freedom to explore your own strength in terms of business. 

5.       Multimedia calling facilities:

Cloud hosted PBX provides multimedia calling facilities like live calls, video conferencing, etc. it is a great way to enhance the working environment by bridging the communication gaps between your employees. You can have this all done on the same software and your organization would not have to indulge in different apps and depend on other services for these facilities. It helps you unify your functioning.

6.       Exclusive features:

Cloud based PBX comes with a package of variable features. These features include call blasting, call waiting, DND services, call recording, call forwarding, predictive dialer, toll-free numbers and many more. All these features make your organizational activities gain better efficiency and save a considerable effort and time for each agent. You can choose the features according to your organizational requirements. 

7.       Easy monitoring and reporting:

With hosted PBX solutions, monitoring and reporting become an easy job. You can record and barge into the calls your agents make. This helps both real-time monitoring as well as report making. You can use the records to train your new employees later. These records also include the details regarding your customers. When you go through this report, the nature and propensity of your business become a clearer picture.

In short, cloud based PBX is a big-time innovation required to manage and control the growing demands of the modern market. it has already been accepted by many big organizations and is yet to be discovered by the entire telecommunication market.

Author Name: Saswati Banerjee
Author Bio: Saswati Banerjee is a content writer who has achieved expertise
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